Could anybody help me?Refund needed

Help
1

Dear Support Team,

I am writing to follow up on a refund request for an accidental purchase of v0 Credits made in March 2025. I previously submitted a support ticket earlier today. but have not yet received a response. Due to the urgency of this matter, I am reissuing this request for immediate assistance.

Details of the Issue:

Intended Purchase: $20 Subscription Plan
Actual Purchase: $200 Subscription Plan (v0 Credits)
Transaction Date: Paid March 11, 2025
Order/Transaction ID: 0602C847-0002
The error occurred due to “a misselection during checkout”. As the $200 charge is financially significant to me, I kindly ask for a full refund of the accidental purchase.

I completely understand that response times may vary, but given the urgency and financial impact, I would deeply appreciate your prioritization of this case. Please let me know if any further details are required to expedite the process.

Thank you for your prompt attention to this matter.

Best regards

Case Number

#398763
#399771

2

I urgently need it but don’t want to risk losing the refund.

3

Hey @lv2609608601-gmailco. You did the right thing by opening a case straight away. I understand how frightening it can be waiting for a refund, and I really appreciate your patience with this.

I can confirm that your cases are already correctly designated as high priority billing issues so they’ll be addressed by one of our billing experts soon. It’s difficult to determine a specific time estimate, but the team works to resolve this kind of case as quickly as possible.

1 Like
4

Thank you, Amy. May God bless you, the support team, and all Vercel staff. Thank you for everything you do!

2 Likes
6

I’m glad our support team was able to help!