Hi I’m trying to submit a refund but the help page won’t let me submit because there’s no project listed in the drop down. Please help and email me at william.lee2112@protonmail.com to confirm thanks…
Hi @williamlee2112,
We’re very sorry to hear you’re facing this issue and you’re not able to submit a support case to the team.
This should definitely not happen, and for the Invoice Enquiry category, we do not require a project to be selected, so it’s a bit unfortunate how this did show up for you.
Can you try selecting another Problem Area from the Dropdown and then selecting Invoice Enquiry again?
Alternatively, you can select v0 as the Product and then select Invoice Enquiry so it’s already being routed correctly.
Please let us know if the above works for you.
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