Every month we have issue with payment money get deducted from our card but its never get reflect in vercel account when we make manual payment its says payment in process.
After few days its says please try with your payment. During that time its always give us information that account may be shutdown.
We always want a permanent solution but its never come from team.
And response to each ticket is very high.
Hey @sukanta-peepultreew. Thanks for reaching out.
I don’t have the invoice system knowledge needed to get you the right answer for this myself. I found your open case 259737 and shared your post with our billing team. You’ll receive an update from them soon.
I see that your ticket received an update so I’ll close this topic.
In case it helps someone else in the future, I wanted to share the update here.
The payment is being blocked by your bank due to the invoice amount. You’ll need to contact your bank to allow the transaction to clear.
This sometimes happens with higher invoice amounts as your bank attempts to protect against potential fraud. As this is a legitimate charge you can contact your bank to approve it.