Payment failed on valid Mastercard ID Check required

Help
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We have just added a new Mastercard for payments. But the payment failed. I think it is because itentity verification (ID CHECK) is required. After adding Mastercard we usually need to confirm it via ID Check app. Vercel does not provide such confirmation. Is there a solution?

4

Hi @wefaapp, that was shared by mistake. Sorry.

I’ve shared this information internally for our team to check.

1 Like
5

Hi @wefaapp, I confirmed with the team and you shouldn’t be facing any issues with the MasterCard. Can you open a support ticket from Help? This way you can share more sensitive information with the team and get faster resolution.

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