I am having trouble with my account. I paid for an upgrade but got a an error saying that payment failed. My bank has accepted the payment though. I can see the charge but do not have access to pro on v0.dev

Help
1

What the title says. I do not have access to pro after being charged for it and receiving a receipt

2

Sorry to hear you ran into a billing error, @kennylightfoot

Whenever a payment issue is involved, it’s best to create a new case so our billing specialists can help you get it sorted. They have access to tools and account info that will let them dig into the issue and solve it. And a case will give you a more private line of communication so your account and payment details aren’t posted in public.

Please go to vercel.com/help to open a new case :pray:

3

I did. I guess I missed the email saying the ticket went through.

My case number is 299509

Do you think I should add anything to the case to help?

4

Continuing the discussion from I am having trouble with my account. I paid for an upgrade but got a an error saying that payment failed. My bank has accepted the payment though. I can see the charge but do not have access to pro on v0.dev:

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5

Hi @kennylightfoot , Our team will review and update you incase we need more information!