Domain in use by another unknown account

Help
1

Hello,

We have a domain name irvinehacks.com added to our Vercel project, but Vercel says our account/team does not have full access to the domain.

Another Vercel account is using this domain

We’ve already completed the TXT verification to use the domain with the project, but we do not have full control of the domain (or subdomains thereof).

Note that this will not move the domain into your account, but will allow you to use it in your project (Verify domain access)

For example, when trying to add an alias to a deployment in the same project, the Vercel CLI says

Error: You don't have access to the domain staging.irvinehacks.com under hackatucis-projects.

How can we actually “move the domain into our account”? We are not aware of any other Vercel accounts having used the domain, and we are the true owners of the domain and would be happy to justify such by any means.

2

The domain troubleshooting guide can help with most custom domain configuration issues. You might be able to use that guide to solve it before a human is available to help you. Then you can come back here and share the answer for bonus points.

You can also use v0 to narrow down the possibilities.

3

As mentioned, completing the verification is not enough: the domain cannot be fully used in the account.

Could we get some assistance with this issue?