Account Locked After Test Deployment

Help
1

Hi,

I deployed an patch to a test project and my account was locked within 20 minutes due to use.

Is there any way for my account to be re-enabled?

Also, is there a way to prevent this from happening again?

2

Hi, @sgniwdereth!

Could you follow these steps in this thread?

3

I can’t seem to delete any of them…

I had this project and it doesn’t seem to match anything. is there something I am missing?

image

4

would you be able to review and advise?

5

In the second textbox you need to type “delete my project” instead of the project name. Please give that a try and let us know if you still have trouble :slightly_smiling_face:

1 Like
6

thank you for being able to read… I don’t know how I misread this…

Thank you!

2 Likes
7

You’re not the first person to get stuck on that step. We intentionally make it a little tricky so people don’t accidentally delete something if they didn’t really want to. I’m glad it worked for you!

2 Likes
8

Thanks for jumping in, @amyegan! :heart_hands:

@sgniwdereth Your account should now be back to normal, let us know if we can support with anything else.

Re-sharing our limits docs for future reference!

2 Likes
9

Should my account still be paused? I thought it would be open again, but it’s still paused.

10

Should my account still be paused? I thought it would be open again, but it’s still paused.