Holiday Season 2024: Vercel Staff Availability

Announcements
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As the holiday season approaches, we wanted to let you know that our Vercel Community team will have limited availability from December 23, 2024 to January 3, 2025. During this period, response times may be longer than usual as our team takes some time off to enjoy the holidays with their loved ones.

Rest assured that the forum will remain available 24/7 as usual. We encourage you to continue sharing your projects, asking questions, posting feedback, and helping one another out.

We’ll do our best to catch up on any missed messages and requests when we return in the new year. If you have any urgent matters that require our attention, please feel free to reach out, and we’ll do our best to respond as soon as possible.

Thank you all for your understanding. We wish you all a wonderful holiday season!

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Community! Thank you all for hanging out with us the last couple of months. It’s been great to learn, connect and debug with all of you :grin:

See you in the New Year! :sparkles:

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Hope you all have a fun, restful, and safe time off! Happy Holidays!

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Does the support team also have this time off? A domain registration lapsed (despite auto-renew being enabled) on my primary email account… on Christmas day :frowning:

I created a ticket yesterday but haven’t heard anything back yet in ~15 hours. Case number is #325666

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The support team is still available to help! I see your ticket is in the correct queue, and I expect you’ll have a response soon.

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We have big problem with my domain not being renewed therefore our entire stack (websites, email, chat, supply chain, Amazon support, etc.) is broken since 48 hours: support case #325262

I’ve already emailed to billing@vercel.com as well but got zero response, not from the ticket nor the emails I wrote. I’m trying on x.com now

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It’s now 72 hours that my entire business is cut off entirely just because you f… up renewing my prime business domain on December 27th :rage:.

And yes, auto-renew is enabled and the credit card you have on file is valid until 2027 and working properly.

@amyegan @pawlean can you take a look please :pray:

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Sorry for the delay, @evdama. I checked your ticket, and it looks like you were able to work with our Customer Success Engineers to get it solved. If you have any remaining questions for our support team, please reply on your existing ticket or let us know here.

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