I was using a template from Vercel that automatically had created a neon AWS database for me that I could access through the “storage” tab on Vercel. Recently instead of auto deploying with a linked GitHub account, I changed to use github actions and this seemed to have disconnected the neon server from my storage tab where i used to access it. I tried using the PostgreSQL explorer extension on VScode tp reconnect and this worked about a week ago. Now, I try it and it says I cannot pass password authenication. I am positive my credentials are correct and I know no one else has access to this database information but myself so I know no one changed the credentials. Someone mentioned that because the db was created through Vercel and now that Vercel is no longer linked, it may have temporarily deactivated my account. If this is the case, how can I reactivate it?
I used to see my database and it was working perfectly fine for about a month but I recently changed my repository instead of being linked automatically to using GitHub actions. When this happened I started not seeing my storage linked anymore but at least I would still be able to access it through PostgreSQL extensions on VScode or something else. After about a week when I go to look at my storage again I don’t see anything. The problem is I never got to connect a neon account to my database because the database was created through vercel. I would love if I could access my database through a neon account that I just created though if possible. Or just re connect it? Not sure why was reconnected in fist place. I spoke to Neon support first and they said: “Hey! So it seems that the best path forward would be to contact Vercel Support directly, as they’ll have access to the necessary tools and logs”.
Thanks for waiting, @christosskoun. If you’re having trouble accessing your Vercel account, please reach out to the account support team by sending an email to registration@vercel.com with details about your account and a link to this thread. They can verify account ownership to help you regain access.
If the problem is that you cannot access the database from VS Code with your existing credentials, please double check that the database still exists. It looks like you recently deleted a team, and the database (or connection to an external provider) may also have been deleted if it wasn’t moved to another team beforehand.
If you’re not able to log in to an external account that was previously linked, please contact tho provider of that account for help regaining access (e.g. Neon or AWS).
To be clear, I can access my Vercel account, that is no problem. I cannot access my databse that was linked to neon with Vercel. Because I didnt have a neon account, neon support directed me here becaus eyou woul have the logs and credentials stored. Please help me. I can give more information like team id, project id, etc in confidence.
Thanks for your patience, @christosskoun. Responses from Vercel employees are a bit delayed as much of the Vercel team is taking time off to spend with loved ones during the the holiday season – Holiday Season 2024: Vercel Staff Availability
For security reasons, access to customer data is restricted. Please use the Help form to open a case with the specialists who can help you investigate what happened to your database. If it’s still available, they can help you regain access.
What do you want me to mark the case as? It is a postgres issue but it is telling me for postgres issues I have to reach out here. Additionally, can I even open a case without a pro account?
Sorry for the delay. I’m still trying to catch up on things after returning to work this week. It is possible to open some cases without a Pro account, but I can also try to help you from here.
If you can share the template here, I would be happy to look into it for you. I know there is a Neon integration and there’s an AWS DynamoDB connectable account, but I’m not sure what template or integration would be a Neon AWS database and I want to be sure I’m checking on the right thing for you.
If you can also share the project name or a link to one of your deployments, I can check the logs for more info about what happened.
Hi Christos, To follow up on this, I have involved Neon Support team who will be the best person to find out your Neon database. Please wait for the team to respond via email thread.
Have a good day, feel free to reach out if you have any question.