Exceeded Neon Data Transfer Quota on Vercel Pro (No Upgrade Option)

Help
1

Hey everyone,

I’m on Vercel Pro, and my PostgreSQL database seems to have migrated to Neon automatically. However, I’m now getting the following error when trying to export my database using pg_dump or running any queries:

NeonDbError: Your project has exceeded the data transfer quota. Upgrade your plan to increase limits.

Here’s what I’ve checked so far:

Vercel Usage Dashboard: No limits were reached.
Vercel Pro Plan: I already have Vercel Pro, which should include higher limits.
Vercel PostgreSQL Panel: No upgrade options for data transfer.
No Neon Account: I never signed up for Neon directly, so I don’t have access to a dashboard where I can upgrade limits.
I also contacted the support but no solution or any ideas on the issue so far after 2 days.

What I Need Help With:

How can I increase the Neon data transfer quota under my Vercel Pro plan?
Is there a way to export my database despite this restriction?
If my Neon database was created by Vercel, how can I gain access to upgrade?
Can Vercel temporarily lift the restriction so I can retrieve my data?

This is urgent as I need to export my database for an important task. Any help from the community or Vercel team would be greatly appreciated! :pray:

Thanks in advance!

2

Hello, could you reach out to support@neon.tech once? They should be able to help further.

3

I just emailed them. In the meantime is there any way I could at least do a pg_dump, run any queries or do any backup of the database ? Thank you for your time.

4

Unfortunately we aren’t sure. Since the Storage is migrated away from Vercel, we don’t have any further control over the database and you need to wait for Neon team to diagnose this further. They are very generous and helpful and able to guide you about next steps.

5

Could you make sure you don’t have any way to let me acess it ? This is pretty urgent and I would at least need a copy of the database asap. Thank you for your help.

6

Hi Zack,

I can confirm we don’t have access to your database.

7

UPDATE: the Neon support ( support@neon.tech) removed the quota and fixed the issue.

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